In our support area, you can find support for the following topics:

  • Important notes on the use of our helmets.
  • Answers to frequently asked questions in the FAQ section.
  • Information about product registration and service requests.
  • Assembly / care instructions and tips.
  • Manuals and other helpful documents to download.

During our business hours you can reach us under the following telephone number:
+49 (0)8196-9988994
Our business hours:
Monday – Thursday from 9:00 to 12:00 and 14:00 to 16:00
Friday from 9:00 to 13:00
Or send us an e-mail to:

Find answers to common questions!

What must be considered in principle when using our helmets?

This helmet corresponds to the European standard E22-05 valid during manufacture. Motorcycling involves certain risks and a helmet is not an absolute guarantee of the inviolability of your head. For optimum protection, the motorcycle helmet must be well-fitted to the head and firmly secured under the chin to minimize the risk of serious, potentially fatal head injuries. Never drive with the chin strap open!
A helmet is designed to withstand a single impact. Under no circumstances may a helmet be used that has suffered an impact. Do not make any changes to your helmet and do not attach anything to the helmet. Do not paint your helmet as this could damage it. Do not expose your helmet to extremely high temperatures.

How to determine the right helmet size?

For optimum safety, the helmet must be adjusted to the head size. After tightening the chin strap, the helmet must not slip off the head.

Zuerst Kopfumfang überhalb der Augen und um die weiteste Stelle am Hinterkopf messen. Dann die entsprechende Helmgröße aus unserer Größentabelle wählen.
Um sicher zu sein, dass es die richtige Helmgröße ist, kann man den Helm auch ohne Wangenpolster aufsetzen. Jetzt kann man überprüfen ob der Helm gut am oberen Kopf passt und nicht nur von den Wangenpolstern gehalten wird.
Durch Wangenpolster mit unterschiedlicher Dicke und Dichte, welche als Zubehör erhältlich sind, kann mann bei Bedarf den Sitz des Helmes im Bereich der Wangen anpassen.

How does the chinstrap closure work?

The helmet must be securely fastened on the head …

Choose an action to help!

Register your purchased helmets!

and get a warranty extension!

Careflon warrants the product for a period of two years from the date of purchase. For the events of the helmets you will need a copy of the sales receipt with dealer stamp and the serial number of the helmet. Careflon warrants the product for a period of two years from the date of purchase. For the eventual submission of the helmet, you will need a copy of the sales receipt with the dealer’s stamp and the serial number of the helmet.
We recommend that you register here as a buyer.
As a registered buyer, we offer you a simplified and quick check for warranty registration, repair and spare part shipping.
You will also receive a one-year extended warranty, up-to-date information, and participate in our raffle for events and products .

 [ for registration ]

Support request

  • Name of the product / subject for which you need help.
  • Enter your customers number, if you are already a customer.
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Download the latest version of the manual.
It contains all important information about the use of your CX helmet.

For complaints please contact our service department first:
Use our form support request (on the left side of this page), or per
Tel. +49 (0) 8196 – 99 88 994 • Fax – 99 88 993 • mail:
For the return of the damaged item you will receive an RMA number from us!
Download the RMA-bill and fill it out please. Bring the address field with our address and the RMA no. visible on the package.

Attention! Without RMA no. no package acceptance!

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