Privacy Policy

Data protection

We appreciate your interest in our website. We take the protection of your privacy seriously. Careflon sees it as part of its corporate responsibility to protect information and data entrusted to the Company.
This privacy policy clarifies the nature, scope and purpose of the collection and use of visitor and user information by Careflon e.K. as a data protection law authority.

Careflon e.K.
Am Gewerbering 8
86932 Pürgen/Lengenfeld
Tel.: 08196-9988994
Fax: 08196-9988993
Email: contact@careflon.com
Managing Director: Bernhard Köthe
HRA 15236 – Amtsgericht Augsburg

1.0 When will data about you be collected from us and how will it be used by Careflon?
1.1 Collecting general information

When you access our website, information of a general nature is automatically recorded. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is only information that does not allow conclusions about your person. This information is technically necessary to correctly deliver the contents of web pages requested by you and is mandatory when using the internet. Anonymous information of this kind is statistically evaluated by us, in order to optimize our Internet appearance and the technology behind it.
This data is used exclusively to ensure smooth operation of the website and to improve our offering.

1.2 Cookies

Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. This automatically gives us certain data, such as IP address, browser used, operating system from your computer and your connection to the Internet.
Cookies can not be used to launch programs or to transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation and enable the correct display of our websites.
In no case will the data collected by us be passed on to third parties or a link with personal data will be established without your consent.
Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via the settings of your browser. Please use the help features of your internet browser to find out how to change these settings. Please note that some features of our website may not work if you have disabled the use of cookies.

1.3 Registration on our website

When registering for the use of our personalized services, some personal information will be collected, such as name, address, contact and communication information such as telephone number and e-mail address. If you are registered with us, you can access content and services that we offer only to registered users. Registered users also have the option of changing or deleting the data specified during registration at any time if required. Of course, we also provide you with information about the personal data we hold about you at any time. We are happy to rectify or delete these at your request, as far as no statutory storage requirements preclude. To make contact in this context, please use the contact details given at the beginning of this Privacy Policy.

1.4 Orders for services and products by mail or in the shop

Careflon uses your data for processing your order and processing your service requests. In doing so, we deal responsibly with your data.
If your order or service request is the responsibility of one of our partner companies, we will forward your details to the respective partner company.
For the fulfillment of the contract, we or the responsible partner company will pass on your data to the shipping company responsible for the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will forward the payment data collected to the credit institution commissioned with the payment and any payment service providers commissioned by us to process the payments or to the selected payment service. Some of the selected payment service providers also collect this data themselves if you create an account there (for example when paying by PayPal). In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

1.5 Contact form

f you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions. The legal basis is Art. 6 para. 1 point b GDPR.
The data collected by us when using the contact form will be automatically deleted after complete processing of your request, unless we still need your request for the fulfillment of contractual or legal obligations.

1.6 Newsletter

When you sign up to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be notified of circumstances that are relevant to the service or registration (such as changes to the newsletter offer or technical conditions) via e-mail.
For an effective registration we need a valid e-mail address. In order to verify that an application is actually made by the owner of an e-mail address, we use the “Double opt-in” procedure. For this purpose we record the order of the newsletter, the dispatch of a confirmation mail and the receipt of the requested answer. Further data is not collected. The data will be used exclusively for the newsletter and will not be passed on to third parties.
The consent to the storage of your personal data and their use for the newsletter can be revoked at any time. Each newsletter has a link to it. In addition, you can unsubscribe from this website at any time or tell us your request via the contact information provided in this privacy policy. Legal basis of processing is your consent in accordance with. Art. 6 para. 1 point a GDPR.

1.7 Comment function

If users leave comments in the blog, in addition to this information, the time of their creation and the previously selected by the website visitor username are saved. This is for our security, as we may be prosecuted for any illegal content on our website, even if created by users.

2.0 credit check and scoring

If Careflon enters in advance, for example, when purchasing on account, Careflon reserves the right to obtain identity and credit information from specialized service companies (credit reference agencies) or to make the granting of certain payment modalities dependent on the execution of a credit check in order to safeguard its legitimate interests. The credit information can contain probability values (score values) which are calculated on the basis of scientifically recognized mathematical-statistical methods and whose calculation includes, among other things, address data.We use the information obtained on the statistical probability of a default for a balanced decision on the establishment, implementation or termination of the contractual relationship. Your interests worthy of protection are taken into account in accordance with the legal provisions.
Careflon uses the service of Creditreform for this service. Hints and information on data processing can be found at https://www.creditreform.de/index.html

3.0 security

To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.

4.0 External Web Services
4.1 Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (following: Google). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de .
In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking on this link diesen Link. An opt-out cookie will be installed on your device. This will prevent the collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.

4.2 Google Webfonts

In order to present our content in a correct and graphically appealing way, we use script libraries and font libraries on this website, such as: Google Webfonts ((https://www.google.com/webfonts/). Google web fonts are transferred to the cache of your browser to prevent multiple loading. If the browser does not support Google Web fonts or prohibits access, content will be displayed in a standard font. The call of script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible – but currently also unclear whether and if so for what purposes – that operators of such libraries collect data. The privacy policy of the library operator Google can be found here:
https://www.google.com/policies/privacy/

4.3 Google AdWords

Our website uses Google Conversion Tracking. If you have reached our website via an advertisement sent by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on a Google-served ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not expired yet, we and Google may recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords advertisers’ websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. In the event that personal information is transferred to the US, Google has submitted to the EU-US Privacy Shield.
If you do not want to participate in the tracking, you can refuse the required setting of a cookie – for example via a browser setting that generally disables the automatic setting of cookies or sets your browser to block cookies from the domain “googleleadservices.com”.
Please note that you can not delete the opt-out cookies as long as you do not want to record measurement data. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.
More information can be found in the privacy policy of Google.
Google AdWords is stored on the basis of Art. 6 para. 1 point f DSGVO. Careflon has a legitimate interest in displaying information tailored to the user. This against the background of user-relevant advertising.

4.4 Use of Google Remarketing

This website uses Google Inc.’s remarketing feature. This feature is designed to present interest-based ads to web site visitors within the Google Network. A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he or she visits websites that belong to the advertising network of Google. On these pages, visitors may be presented with ads related to content that the visitor previously viewed on web pages using Google’s remarketing feature.
Google says it does not collect any personal information during this process. However, if you still do not want Google’s Remarketing feature, you can always disable it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

4.5 Facebook Pixel

Our website uses Facebook’s visitor action pixel for conversion measurement, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
This way, the behavior of the site visitors can be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. As a result, the effectiveness of Facebook advertisements can be evaluated for statistical and market research purposes and future advertising measures optimized.
The collected data are anonymous for us as operator of this website, we can not draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data usage directive. As a result, Facebook can enable ads to be displayed on Facebook and outside of Facebook. This use of data can not be influenced by us as the site operator.
In the privacy policy of Facebook you will find more information on the protection of your privacy:
https://www.facebook.com/about/privacy/.
You can also disable the remarketing Custom Audiences feature in the Ad Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.
If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website:
http://www.youronlinechoices.com/de/praferenzmanagement/.

4.6 Embedded YouTube-Videos

On some of our websites we embed Youtube videos. The corresponding plug-ins are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plug-in, it will connect to Youtube’s servers. Youtube will be informed which pages you visit. In the case that data is transferred to the US, Google and the affiliate YouTube have submitted to the EU-US Privacy Shield. The legal basis is Art. 6 para. 1 sentence 1 point f DSGVO, based on our legitimate interest in the integration of video and image content.
If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. This can be prevented by logging out of your Youtube account beforehand.
If a Youtube video is started, the provider uses cookies that collect information about user behavior.
Anyone who has disabled the storage of cookies for the Google Ad program will not have to expect such cookies when watching YouTube videos. Youtube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.
For more information on data protection at “Youtube”, see the privacy policy of the provider at: https://www.google.de/intl/de/policies/privacy/ https://www.google.de/intl/de/policies/privacy/

4.7 Use of Vimeo Plugins

We use for the integration of videos u.a. the provider Vimeo. Vimeo is operated by Vimeo, LLC, headquartered at 555 West 18th Street, NY, New York 10011.
On some of our websites we use plugins of the provider Vimeo. If you call up the Internet pages of our Internet presence provided with such a plugin – for example our media library – a connection to the Vimeo servers will be established and the plugin will be displayed. This will be transmitted to the Vimeo server, which of our websites you have visited. If you are logged in as a member of Vimeo, Vimeo assigns this information to your personal user account. When using the plugin or example clicking on the start button of a video also assigns this information to your user account. You can prevent this association by logging out of your Vimeo user account before using our website and deleting the corresponding cookies from Vimeo.
For more information about data processing and privacy by Vimeo, see https://vimeo.com/privacy.

5.0 Links to social media providers

On this website you will find links (hyperlinks) to the social networks and platforms Facebook, YouTube, Twitter, Goolge and Instagram. These services are offered by the following companies (“providers”):
• Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”)
• Twitter is operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and Twitter International Company, The Academy, 42 Pearse Street, Dublin 2, Ireland (“Twitter”).
• YouTube is operated by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, (“YouTube”), a subsidiary of Google Inc., Amphitheater Parkway, Mountain View, CA 94043, USA.
• Instagram is operated by Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA
The hyperlinks of the providers are integrated on our website only as a graphic (button), which contains a link to the corresponding website of the button provider. By clicking on the graphic you will be redirected to the services of the respective provider. Only then will your data be sent to the respective provider. Unless you click on the graphic, there will be no exchange between you and the providers of the social media buttons. If you do not want a provider to be able to associate the click of a link linking to his offer to your local user account, you must log out of the relevant service before clicking on such a link. Even if you are not registered with the providers, after clicking on a link on the use of cookies, data can be sent to the provider. Information about the collection and use of your data in the social networks can be found in the respective terms of use of the relevant provider:
• Facebook Privacy Policy: https://www.facebook.com/policy.php
• Privacy Policy from Twitter: https://twitter.com/privacy?lang=en
• YouTube / Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/
• Instagram Privacy Policy: https://instagram.com/legal/privacy/

6.0 External links

We use on our websites links to external sites that are specially marked and whose content is not on our server. The external contents of these links were checked when setting the links. However, it can not be ruled out that the contents have been subsequently changed by the respective providers. If you notice that the contents of the external providers violate applicable law, please let us know.
This Privacy Policy applies only to content on our websites.

7.0 Your rights

In your dealings with Careflon, you have a right, provided the legal requirements are satisfied in each case, to information (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR). You also have the right to lodge a complaint with a supervisory authority responsible for data protection (Art. 77 GDPR).
Insofar as Careflon processes your data on the basis of a balance of interests, you may object to the processing. If you file an objection, your data will no longer be processed, unless Careflon can prove compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of asserting, exercising or defending legal claims.
If you have consented to Careflon, you may revoke it by e-mail, fax or letter at any time with future effect.
Please contact our data protection officer. The contact details can be found at the bottom.

8.0 Deletion or blocking of data

After completion of the contract or deletion of your customer account, your data will be blocked for further use. For a data lock to be taken into account at all times, these data must be stored in a lock file for control purposes.
After expiry of the commercial and tax retention periods, your data will be deleted, unless you have expressly consented to a further use of your data or we reserve the right to further data use, which is permitted by law and which will be informed in this privacy policy. The deletion of your customer account is possible at any time and can be done either by an informal message to the contact option described above or via a designated function in the customer account.

9.0 Questions to the Data Protection Officer

If you have any questions about data protection, please write us an e-mail or contact our data protection officer directly:
Careflon e.K.
Am Gewerbering 8
86932 Pürgen/Lengenfeld
Tel.: +49-8196-9988994
Fax: +49-8196-9988993
Email: contact@careflon.com

10.0 Changes to our privacy policy

We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy, such as: For example, when introducing new services. Your new visit will be subject to the new privacy policy.